Returns & Refunds
Returns and Refunds
DIOANE is confident that you will be delighted with your jewelry purchase. We value our customers and your satisfaction is of utmost importance to us. As such, we are glad to offer you a generous 7-day money back guarantee policy. If within 7 days after receipt of your purchase you're not completely satisfied with our products, you are welcome to make a return for a full refund of your jewelry. Kindly refer to the following guidelines: -
Check Jewelry Immediately Upon Delivery
Always check the jewelry thoroughly upon delivery, before signing the carrier’s delivery order. If the items were damaged during shipping, please make a claim with the carrier company.
Returning Jewelry For A Full Refund
We strive to display pictures which truely represent our quality jewelry. If you are not satisfied with our products, please contact us within the 7-day period upon receiving the shipment. Please indicate your order number and your reasons for wanting a full refund for the jewelry.
Returning Defective Jewelry
It is extremely unlikely that you will receive defective jewelry from DIOANE. All DIOANE jewelry are handmade, so no two pieces are alike. Jewelry delivered may differ slightly from pictures shown on our website. Such minor variations are not considered defects.
Each return request will be assessed on a case-to-case basis. Kindly note that the delivery charges for the return to us will be borne by you. For any refunds, your money will be refunded or your credit card account will be credited for any payments you have made towards the returned purchase. The delivery charges will not be refunded. Please allow one monthly billing cycle in order for your credit to appear.
Before returning any jewelry, be sure to obtain a return authorization note from us. The note will contain a return reference number which will facilitate our communication. This is essential if you wish to have a refund. All jewelry returned MUST be in original and unused condition with original packaging and shipping documents. Packages must be returned prepaid. We cannot accept Cash-On-Delivery deliveries. Returns should reach us within 7 days of our issuing a return authorization document. Any claims thereafter will be viewed as invalid.
Use Insured Courier or Registered Mail
Please make any returns via registered mail or insured courier, and be sure to keep the receipt. DIOANE cannot be held responsible for any jewelry damaged or lost in transit. Replacements cannot be made if we do not receive the jewelry in good condition.